All telephone calling is done on-site in our Ottawa and Montreal call centres. Experienced Supervisors and Monitors are part of the team, working in-language in-house on each and every project.
We don't take hiring lightly. Our interviewers are selected from local universities and colleges after having passed through our 3-stage interview and assessment process. Everyone attends an extensive initial training session covering the standards of survey research and our protocol.
But we don't stop there. On-going mandatory courses are offered on a range of survey subjects including refusal conversion, probing & clarifying, sample management, customer satisfaction and more.